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Resume

Raffi Gevorgyan

Software Engineer · C#/.NET · Python/Django · Typescript/Angular

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Summary

Recent B.S. Software Engineering graduate with experience in technical engineering, developer support, QA/UAT testing, API documentation, and technical troubleshooting. Strong foundation in C#/.NET, Python/Django, SQL/PostgreSQL, REST APIs, testing, and full-stack software projects. Experienced working across engineering, QA, product, support, and operations teams to validate integrations, document systems, resolve technical issues, and improve workflows.

Skills

  • Languages: C#, Python, TypeScript/JavaScript, SQL, Bash/CLI
  • Backend: ASP.NET Core Web API, Django, Django REST Framework, REST APIs, API integration
  • Databases: PostgreSQL, MySQL, relational modeling, normalization, indexing, query optimization
  • Frontend: Angular, TypeScript, HTML, CSS, responsive design, data visualization
  • Testing & QA: pytest, xUnit, unit/integration testing, API testing, mocked services, defect triage, UAT
  • Cloud & DevOps: test case design, unit/integration testing, API testing, defect triage, test planning
  • Architecture OOP, SOLID, design patterns, microservices, service-oriented architecture, UML
  • Tools: Visual Studio, PyCharm, pgAdmin, Postman, Jira, Confluence, Salesforce, Zendesk
  • Certifications: AWS Cloud Practitioner (Oct 2025); CompTIA Project+ (Sep 2025); ITIL Foundation (May 2025); WGU Front-End Developer (Jun 2025)

Projects

Astral Intelligence

In Progress

Python, Django, PostgreSQL, Angular, C#, ASP.NET Core, NASA APIs, AI, Docker, AWS

  • Building a full-stack astronomy intelligence platform that ingests NASA near-Earth object data, stores normalized close-approach records in PostgreSQL, and generates AI-assisted technical briefings from verified source data.
  • Designing a C#/.NET scoring service to calculate an Astral Priority Score based on object size, miss distance, relative velocity, hazard flag, and approach timing.

Academic Planner Pro

C#, .NET MAUI, SQLite, Android, xUnit

  • Built an Android academic planning app with SQLite persistence, authentication, password hashing, alerts, search, reports, and validation tests.
  • Organized the app using Views, Services, Data, and Models layers with unit tests covering core validation and planning behavior.

Education

Bachelor of Science in Software Engineering — Western Governors University

Apr 2024 – Apr 2026

Bachelor of Arts in Political Science and Russian Studies — University of California, Los Angeles

Jun 2018

Experience

Customer Support Engineer — Hanwha Qcells America

Jun 2023 – Sep 2024

  • Owned 20+ technical support cases weekly from intake through resolution, coordinating with internal teams, external partners, and subsidiary stakeholders.
  • Reduced warranty claim turnaround time from approximately three weeks to same-day approvals by identifying workflow bottlenecks and collaborating with partner subsidiaries.
  • Supported Salesforce support-platform implementation for 56 users by performing QA/UAT across 8 workflows, submitting 21 bug reports, validating fixes, tracking KPIs, and communicating rollout progress.
  • Supported technical troubleshooting across 42 solar product SKUs/product lines, including PV modules, inverters, and related equipment.

Business Operations Specialist — A.G. Tax & Accounting

Jan 2022 – Jun 2023

  • Maintained IT infrastructure across 7 business systems/tools and 10+ devices, troubleshooting hardware, software, backup, and access issues to reduce downtime.
  • Implemented weekly secure backup and document recovery procedures for critical business files, improving operational resilience and reducing risk of data loss.
  • Supported annual/seasonal service delivery for approximately 1,200 clients by coordinating requirements, timelines, documentation, and communication.

Technical Engineer — Network Optix Inc.

Dec 2019 – Jan 2022

  • Authored developer-facing documentation for proprietary and open-source software, including REST API guides, SDK examples, Python/Bash code samples, diagrams, and troubleshooting content.
  • Supported third-party developers building hardware/software integrations, helping validate API and SDK behavior, reproduce issues, and clarify technical requirements.
  • Tested and verified hardware/software integrations built with company SDKs and APIs, publishing 60+ validated integration listings across 5 marketplace updates.
  • Managed 3 internal/external knowledge bases and supported a major knowledge base migration, reporting progress, release-support status, and KPIs to product management weekly.

Battalion Intelligence Officer — U.S. Army Reserve

Jun 2018 – May 2022

  • Led intelligence and security operations for a 400+ soldier battalion, coordinating reporting, analysis, briefings, and operational planning.
  • Managed 5–11 soldiers and coordinated security responsibilities across 4 personnel, evaluating performance and creating quarterly improvement plans.
  • Coordinated with IT personnel to maintain and troubleshoot approximately $78,000 in sensitive technical equipment in accordance with organizational standards.
  • Honorable Discharge