Resume

Raffi Gevorgyan

Software Engineer · C#/.NET · Python/Django · SQL

Summary

Recent B.S. Software Engineering graduate with experience in developer support, QA/UAT testing, API documentation, technical troubleshooting, and team leadership across technical and operations environments. Strong foundation in C#/.NET, Python/Django, SQL/ PostgreSQL, REST APIs, testing, and full-stack projects. Experienced collaborating across engineering, QA, product, support, and operations teams to validate integrations, document systems, resolve issues, and improve workflows.

Skills

Languages: C#, Python, TypeScript/JavaScript, SQL, Bash/CLI
Backend: ASP.NET Core Web API, Django, Django REST Framework, REST APIs, API integration
Databases: PostgreSQL, MySQL, relational modeling, normalization, indexing, query optimization
Frontend: Angular, TypeScript, HTML, CSS, responsive design, data visualization
Testing & QA: pytest, xUnit, unit/integration testing, API testing, test case design, mocked services, defect triage, UAT
Cloud & DevOps: Docker, AWS fundamentals, CLI workflows, deployment configuration
Architecture: OOP, SOLID, design patterns, microservices, service-oriented architecture, UML
Tools: Visual Studio, PyCharm, pgAdmin, Postman, Jira, Confluence, Salesforce, Zendesk
Certifications: AWS Cloud Practitioner (Oct 2025); CompTIA Project+ (Sep 2025); ITIL Foundation (May 2025); WGU Front-End Developer (Jun 2025)

Education

Bachelor of Science in Software Engineering — Western Governors University

Apr 2024 – Apr 2026

Bachelor of Arts in Political Science and Russian Studies — University of California, Los Angeles

Jun 2018

Projects

Astral Intelligence

In Progress

Full-stack astronomy intelligence platform built around Python/Django, PostgreSQL, NASA near-Earth object data, AI-assisted briefings, and a C#/.NET scoring service.

Implements normalized NASA data ingestion, backend APIs, object scoring, and persistent close-approach storage.
Provides an Angular dashboard for browsing, filtering, and reviewing object data.
Uses Dockerized local development and deployment configuration for repeatable environments.

Python Django PostgreSQL Angular C# ASP.NET Core NASA APIs AI Docker AWS

Academic Planner Pro

.NET MAUI Android application for managing academic terms, courses, assessments, notes, alerts, search, reports, and local accounts.

Built local SQLite persistence for terms, courses, assessments, user data, alert settings, and reports.
Added account authentication with password hashing, password validation, and optional PIN unlock.
Organized the app into view, service, data access, and model layers with tests covering core planning behavior.

C# .NET MAUI .NET 9 Android SQLite xUnit

Experience

Customer Support Engineer — Hanwha Qcells America

Jun 2023 – Sep 2024

Owned 20+ technical support cases weekly from intake through resolution, coordinating with internal teams, external partners, and subsidiary stakeholders.
Reduced warranty claim turnaround time from approximately three weeks to same-day approvals by identifying workflow bottlenecks and collaborating with partner subsidiaries.
Supported Salesforce support-platform implementation for 56 users by performing QA/UAT across 8 workflows, submitting 21 bug reports, validating fixes, tracking KPIs, and communicating rollout progress.
Supported technical troubleshooting across 42 solar product SKUs/product lines, including PV modules, inverters, and related equipment.

Business Operations Specialist — A.G. Tax & Accounting

Jan 2022 – Jun 2023

Maintained IT infrastructure across 7 business systems/tools and 10+ devices, troubleshooting hardware, software, backup, and access issues to reduce downtime.
Implemented weekly secure backup and document recovery procedures for critical business files, improving operational resilience and reducing risk of data loss.
Supported annual/seasonal service delivery for approximately 1,200 clients by coordinating requirements, timelines, documentation, and communication.

Technical Engineer — Network Optix Inc.

Dec 2019 – Jan 2022

Authored developer-facing documentation for proprietary and open-source software, including REST API guides, SDK examples, Python/Bash code samples, diagrams, and troubleshooting content.
Supported third-party developers building hardware/software integrations, helping validate API and SDK behavior, reproduce issues, and clarify technical requirements.
Tested and verified hardware/software integrations built with company SDKs and APIs, publishing 60+ validated integration listings across 5 marketplace updates.
Managed 3 internal/external knowledge bases and supported a major knowledge base migration, reporting progress, release-support status, and KPIs to product management weekly.

Battalion Intelligence Officer — U.S. Army Reserve

Jun 2018 – May 2022

Led intelligence and security operations for a 400+ soldier battalion, coordinating reporting, analysis, briefings, and operational planning.
Managed 5–11 soldiers and coordinated security responsibilities across 4 personnel, evaluating performance and creating quarterly improvement plans.
Coordinated with IT personnel to maintain and troubleshoot approximately $78,000 in sensitive technical equipment in accordance with organizational standards.
Honorable Discharge